Website Privacy Policy
Effective Date: May 22, 2023
This Privacy Policy outlines how we, Access Family Health Services, Inc. (“AFHS,” “we,” “us,” or “our”), collect, use, disclose, and protect your personal information when you use our website or mobile application (“app”). We are committed to maintaining your privacy and protecting the confidentiality of your personal information. By accessing or using our website or mobile app, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1. Personal Information
We may collect personal information that you provide voluntarily, such as your name, email address, phone number, and any other information you choose to provide when contacting us or using our services.
1.2. Health Information
As a health care website, we may collect sensitive health information that you provide voluntarily, such as medical history, symptoms, and other health-related details necessary to provide the services you request. Such information is handled and processed in accordance with all HIPAA regulations.
1.3. Usage Information
We may automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, device information, pages visited, and referring website. This information helps us analyze trends, administer the website, and improve our services.
2. Use of Information
2.1. Providing Services
We use your personal and health information to provide you with the services you request, including appointment scheduling, health advice, and other related services.
2.2. Communication
We may use your contact information to communicate with you, respond to your inquiries, provide updates about our services, and send you relevant information about your health care needs. You can opt-out of receiving promotional communications at any time.
2.3. Improving Services
We analyze the information we collect to improve our website, services, and user experience. This includes enhancing the functionality, security, and performance of our platform.
2.4. Legal Obligations
We may use and disclose your information as required by applicable laws, regulations, legal proceedings, or governmental requests. We may also disclose your information to protect our rights, safety, or property and those of our users or others.
3. Data Sharing
3.1. Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website, delivering services, or conducting business activities on our behalf. These providers are contractually obligated to maintain the confidentiality and security of your information.
3.2. Legal Compliance
We may share your information with law enforcement authorities, regulatory bodies, or other parties if we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, or legal processes.
3.3. Aggregated and De-identified Information
We may aggregate and de-identify your personal information to create anonymous data, which may be used for research, analytics, and other purposes. This data does not identify you personally and cannot be linked back to you.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.
5. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete such information.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can modify your browser settings to manage or disable cookies, but please note that certain features of our website may not function properly without cookies.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other means. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact the Access Administrative Office at 662-651-4686.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.